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Home > Frequently Asked Questions

Frequently Asked Questions

1. How will I receive my order?
After payment confirmation, the files are automatically sent to the email address provided during checkout.

2. Are the products physical or digital?
All ELEVART PACKS products are digital. No physical items are shipped.

3. What file formats are included?
File formats may vary depending on the pack purchased and can include PNG, EPS, AI, PSD, and other formats compatible with printing and customization.

4. Can I use the designs for commercial purposes?
Yes. The designs can be used for commercial projects, custom product production, and sales, subject to the license terms.

5. Are the designs editable?
Some packs may include editable files. Please check each product description before purchasing.

6. I haven't received my order. What should I do?
Check your inbox, spam folder, junk mail, and promotions tab. If you still can't find the email, please contact our support team.

7. Can I request a refund?
Due to the digital nature of our products, refunds may not be available after file delivery. Please refer to our Refund Policy for more information.

8. Do I need any software to use the files?
Yes. Depending on the file format, you may need software such as Photoshop, Illustrator, CorelDRAW, or other compatible programs.